If you have returned equipment and await reimbursement, or if you’re being billed for a service you’re not using, please contact us. We will work closely with our billing team to resolve the issue, ensure proper credit is applied and provide updates
after your first order, you should get an email to set up your account. If you're unable to log into your account or receive a message indicating no account exists for your email address, contact customer support. We will engage the appropriate team
If your package has not arrived, first check the tracking information provided. If there are discrepancies or the delivery is delayed, contact the courier service for updates. Feel free to reach out to us for any support you may need in resolving the
If your router or internet service stops working, try the following steps:. If the problem persists, contact our customer support for further assistance where an agent can check your line and provide solutions.
Our service is designed to be flexible, meeting both stationary home needs and mobile requirements. The Netrifi device works anywhere there's cell service, offering a solution whether you're at home or traveling. If you're considering using it for mo
The Fortress outdoor router is designed to withstand the elements, being both weatherproof and waterproof. This robust device ensures a strong and reliable internet connection regardless of rain or shine, making it perfect for outdoor usage. Its dura
To switch your network provider for better reception, you can request the switch by contacting customer support. They can assist in switching your network to an alternative provider, such as moving from T-Mobile to Verizon, to see if the reception im
If the credit card on file is no longer active, it's important to update your payment details promptly. Contact us if there is an attempt to charge an inactive card or if you suspect an error with autopayment. Our team is ready to assist with updatin
If you need to change your payment due date to fit your income schedule better, such as having it due on the first of the month, please let us know. We will check with our Business Team to see if this adjustment can be made to accommodate your reques
Pausing or canceling your subscription can be managed upon request. please contact us to process that request
To update your billing information, you can login to your account to do that, or contact us and we will send you an email with link that allows you to update your details online. If you encounter any issues during this process, do not hesitate to con